At SORNAVIREX, customer satisfaction is our top priority. We are dedicated to providing quality products and services, however, we understand that sometimes situations may arise where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.
To be eligible for a refund, you must return the product within 30 days of purchase. The product must be in its original condition, unused, and in its original packaging. Proof of purchase is required to process any refund.
Certain items are non-refundable, including but not limited to custom orders, gift cards, and downloadable software products. Please reach out to our customer support for more details on non-refundable items.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 14 business days. The timing of the refund may vary depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. You can reach us at: